Privacy Policy

We collect only what we need in order to dispense medicines, deliver orders and answer your questions. Depending on how you contact us, that may include your name, telephone number, email address, delivery address and the details of your order or prescription.

If you use one of the forms on this website, the information you type is sent to us so that we can respond. Please do not send sensitive medical details through a general enquiry form — our pharmacists can discuss your prescription privately.

Information about your health, your prescriptions and the medicines you take is sensitive. We treat it as confidential and share it only where it is necessary to dispense your medicine safely, to process an insurance claim you have asked us to handle, or where the law requires us to.

Our pharmacists are bound by professional obligations of confidentiality in addition to the commitments on this page.

We use your information to dispense and deliver your order, to contact you about it, to keep the records a pharmacy is required to keep, and to answer the questions you send us.

Many of our customers order by WhatsApp or telephone. When you message a branch on WhatsApp, that conversation is handled through WhatsApp's own service as well as by us, and WhatsApp's privacy terms apply to the messaging platform itself.

We keep a record of orders taken by phone or WhatsApp so that we can dispense accurately and follow up if there is a problem. Please be aware that a message you send is stored on your own device as well as ours.

We do not use your number to send marketing messages unless you have asked us to.

This website uses only the cookies and local storage needed to make it work — for example, remembering that you have closed a panel. [Analytics configuration to be confirmed: state here which analytics service, if any, is enabled and how a visitor can opt out.]

If analytics are enabled in future, this section will be updated to name the provider and explain what is measured before that change goes live.

We use a small number of third-party services to run this website and to deliver your order, such as hosting, mapping and messaging providers. Those providers process data on our instructions and are not permitted to use it for their own purposes.

[List of named processors to be confirmed by the client before publication.]

Pharmacy records must be kept for the periods required by law, and we keep order and dispensing records for at least as long as those requirements demand. [Retention period to be confirmed with the client's legal adviser.]

Enquiry messages that do not relate to a dispensing record are kept only as long as needed to deal with the enquiry.

Under the Data Protection and Privacy Act, 2019 you have rights over the personal data we hold about you. These include the right to be told what we hold, to ask for a copy, to ask us to correct anything inaccurate, and to ask us to stop processing your data in certain circumstances.

Some of these rights are limited where we are legally required to keep a pharmacy record. We will always explain the position when you ask.

If you have a question or complaint about how we have handled your information, please contact us and we will look into it.

[Named data protection contact to be confirmed by the client.]